What's the difference between hosting and maintenance?+
Hosting keeps your website online. Maintenance includes hosting plus updates, support, backups, monitoring, content changes, technical checks, and ongoing improvements depending on your plan.
Can I host the website myself?+
Yes. You can choose a one-time website build and host the website yourself. Bellson can also provide setup or transfer support if needed.
Can I cancel monthly maintenance?+
Yes. Standard maintenance plans are month-to-month and can be cancelled with 30 days' notice. $0 setup managed plans require a 12-month agreement — if you cancel earlier, the remaining balance becomes due before website transfer.
What happens if I cancel hosting?+
If hosting is cancelled the website may go offline unless it's transferred to another hosting provider. Bellson can assist with a one-time Website Transfer Package (from $299 for Entry, $599 for Professional, custom quote for Ultimate).
Are domain and email included?+
Bellson can help connect or configure your domain and business email. Domain registration, email inbox subscriptions, premium plugins, booking tools, and third-party software fees may be billed separately unless included in a custom proposal.
Is SEO included every month?+
Initial SEO foundation and Google Business Profile optimisation are included in the website build. Ongoing SEO work, keyword updates, content strategy, and monthly optimisation are included only in selected care plans (mainly Professional and Ultimate) or quoted separately.
When do I pay the setup fee?+
Never up front. We build the entire site first — design, content, mobile, SEO foundations — and only invoice the one-time setup fee after you've reviewed and approved the finished website. Your monthly plan starts the day the site goes live.
Who owns the website?+
You do. The domain is registered in your name, the content is your intellectual property, and on cancellation we provide a full export of the site files (subject to the transfer policy for $0-setup plans).
How long does it take to build?+
Typical builds take about 7 days from kickoff to live. Larger projects with custom integrations (booking, e-commerce, automation) may take 2–3 weeks.